As most of you know by now, we are discontinuing sales of the Neuros II. For those of you that have unfilled orders, we'll fill them (or allow you to cancel them if you'd prefer).
Although there continued to be demand for the product, it was simply not worth continuing the line for a number of reasons. We continued to struggle with the supply chain and that ultimately resulted in quality and delivery issues. It was a huge diversion of effort that, in a nutshell, we felt was better applied to the new products.
Originally we had hoped to transition directly from the Neuros II to the Neuros III, but given the current situation, we felt it made more sense to discontinue the line now rather than continue to risk damage to our reputation with our customers and partners.
For those of you concerned about what this means for Neuros as a company, don't worry. We have new products, new customers and even completed a new round of investment. The company is healthy and strong and ready to move forward. In fact, this was a part of the motivation to discontinue the Neuros II in order to focus on the future.
Of course, it goes without saying that we'll continue to support the products in the field the way we always have. And we are certainly stepping up efforts to bring out a Neuros III as quickly as we can. And as always, feel free to contact us if you have any questions.
Posted by Joe at June 19, 2005 07:07 PMHi Joe,
This news is not so good for me. I am in the process of starting a small business which provides live recording services to local musicians. The Neuros is critical to this venture. I was actually considering a second unit to have as back-up, in-case the first one crashes or breaks (I have not had any problems since 12/04 purchase).
Is there an arrangement that can be made if I want to purchase a second (or third) unit in a month or so?
Please contact me at cycle08@yahoo.com
Best Regards,
Shawn Mercy
Hi Joe,
This news is not so good for me. I am in the process of starting a small business which provides live recording services to local musicians. The Neuros is critical to this venture. I was actually considering a second unit to have as back-up, in-case the first one crashes or breaks (I have not had any problems since 12/04 purchase).
Is there an arrangement that can be made if I want to purchase a second (or third) unit in a month or so?
Please contact me at cycle08@yahoo.com
Best Regards,
Shawn Mercy
The Neuros II was rather short-lived, wasn't it? Anyway, if this helps Neuros Audio create better and especially more reliable products in the future, then I'm for it.
How will this affect RMAs? Are there still units available to replace the ones that in need of it?
Posted by: The J at June 19, 2005 04:25 PM